Frequently Asked Questions
Find answers to common questions about shopping with Albertina Nigeria. We're here to make your experience as smooth as possible.
All Questions
Browse all FAQs
Orders & Payment
Ordering and payments
Shipping & Delivery
Shipping and tracking
Returns & Refunds
Return policies
Placing an order is simple:
1. Browse and select your desired products
2. Add items to your cart by clicking "Add to Cart"
3. Review your cart and proceed to checkout
4. Provide your delivery and contact information
5. Choose your preferred payment method and confirm
You'll receive an order confirmation once your order is processed.
1. Browse and select your desired products
2. Add items to your cart by clicking "Add to Cart"
3. Review your cart and proceed to checkout
4. Provide your delivery and contact information
5. Choose your preferred payment method and confirm
You'll receive an order confirmation once your order is processed.
We accept a variety of secure payment methods:
Bank Transfer: Direct bank transfers
Card Payments: Visa and MasterCard via secure gateway
Cash on Delivery: Available for select locations
Payment on Collection: Pay in-store when you collect
All transactions are processed through secure, encrypted channels.
Bank Transfer: Direct bank transfers
Card Payments: Visa and MasterCard via secure gateway
Cash on Delivery: Available for select locations
Payment on Collection: Pay in-store when you collect
All transactions are processed through secure, encrypted channels.
Before dispatch: Orders can be cancelled or modified — contact us immediately.
After dispatch: Orders cannot be cancelled but may be returned upon delivery.
Call us on 08064066170 or email Info@Albertinang.com with your order number for fastest resolution.
After dispatch: Orders cannot be cancelled but may be returned upon delivery.
Call us on 08064066170 or email Info@Albertinang.com with your order number for fastest resolution.
Yes — all our products come with manufacturer warranties:
Air Conditioners: 1–2 year warranty
Televisions: 1 year warranty
Washing Machines & Fridges: 1–2 year warranty
Generators & Inverters: 6 months – 1 year
Warranty terms are stated on each product page. For warranty claims, contact us with your order details.
Air Conditioners: 1–2 year warranty
Televisions: 1 year warranty
Washing Machines & Fridges: 1–2 year warranty
Generators & Inverters: 6 months – 1 year
Warranty terms are stated on each product page. For warranty claims, contact us with your order details.
Delivery times depend on your location:
Enugu (same day): Orders placed before 12 PM
South-East Nigeria: 1–3 business days
Lagos & other states: 3–5 business days
Remote locations: 5–7 business days
You'll receive tracking information once your order is dispatched.
Enugu (same day): Orders placed before 12 PM
South-East Nigeria: 1–3 business days
Lagos & other states: 3–5 business days
Remote locations: 5–7 business days
You'll receive tracking information once your order is dispatched.
Shipping costs are calculated at checkout based on your location and order size.
Free delivery on orders over ₦350,000
Enugu local delivery: from ₦1,500
Nationwide: from ₦3,500 depending on destination
Exact costs are shown at checkout before you confirm your order.
Free delivery on orders over ₦350,000
Enugu local delivery: from ₦1,500
Nationwide: from ₦3,500 depending on destination
Exact costs are shown at checkout before you confirm your order.
You can track your order by:
1. Logging into your account dashboard
2. Viewing your order status under "My Orders"
3. Contacting us directly with your order number
Our team is also available on 08064066170 for live order updates.
1. Logging into your account dashboard
2. Viewing your order status under "My Orders"
3. Contacting us directly with your order number
Our team is also available on 08064066170 for live order updates.
We offer a straightforward return process:
Items must be unused and in original packaging
Return requests must be initiated within 7 days of delivery
Defective or damaged products are eligible for free replacement
Items must be accompanied by proof of purchase
Contact us at Info@Albertinang.com or call 08064066170 to initiate a return.
Items must be unused and in original packaging
Return requests must be initiated within 7 days of delivery
Defective or damaged products are eligible for free replacement
Items must be accompanied by proof of purchase
Contact us at Info@Albertinang.com or call 08064066170 to initiate a return.
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